For orders over 60€ delivery is free(only in Estonia) other EU is over 100€.
When ordering products from our e-store you can choose from the following delivery options:
Omniva Estonia 3€
Omniva Balticum 10€ (Latvia, Lietuva Omniva parcel automat)
Omniva to EU 15€ (normal goods)
Big goods to EU (ski poles, snowboards, skis, bicycles, SUP boards) 25€
Itella Finland 10€ if the purchase is under 100€ (only to Finland)
Itella big goods (ski poles, snowboards, skis, bicycles, SUP boards) 25€
The orders are completed and posted within 3 working days after placing the order at the latest. The arrival of the product depends on the postal service.
In case of a purchase from the e-store you have the right to withdraw from the transaction without disclosing the reason within 14 calendar days (registered clients have the right to withdraw from the transaction within 30 days) from receiving the product and purchased products can be returned within 14 days (registered clients have a right to return products within 30 days) from making a withdrawal application.
To withdraw from the transaction please send e-mail to firstname.lastname@example.org
A prerequisite of returning a product is a completely unused product, which has all the labels and other documents and the invoice that came with the parcel. Registered clients can return goods within 30 days.
Until receipt of the parcel Karusport OÜ cannot take liability for the products, because of this we recommend you to retain the document received at posting to prove the posting later and where possible, we ask you to choose registered post as the means of posting.
RETURNING THE WRONG OR POOR-QUALITY PRODUCT
In case the product does not correspond to what was ordered or is defective, notify us about it immediately but not later than within 2 months of finding out about the non-conformity or defectiveness. Send the respective information to the email email@example.com , noting your contact details, the date of making the purchase, the description of the defect of the product and the claim submitted to us.
EXCHANGING THE PRODUCT
If the size of the ordered product did not suit you and you wish to exchange the product, then that can be done within 14 days of receiving the order. Registered clients have 30 days to return the product. A product can only be exchanged for a different size of the same product.
If we are unable to find the requested size for the product returned for exchange we will notify you about it via email.